Salisbury, MD — TidalHealth is partnering with CLEAR, the secure identity company, to simplify the healthcare experience for its patients through easy-to-use identity verification.
Beginning today, TidalHealth patients can use CLEAR to securely verify their identity when creating a MyChart account or resetting their password from their mobile device or the MyChart app. This new option saves time and reduces friction by eliminating the need to contact TidalHealth’s MyChart service team for account creation or password assistance.
“Adopting CLEAR identity verification in TidalHealth MyChart ensures that our patients can access their health information quickly and securely,” said Mark Weisman, MD, MBA, Vice President of Information Technology, Chief Medical Information Officer and Chief Information Officer at TidalHealth. “This enhancement improves the patient experience by removing wait times and simplifying the account creation and password reset process.”
CLEAR provides a fast, secure, and convenient method for verifying identity using advanced biometric technology. The platform is always opt-in, requires explicit user consent, and clearly explains what information is collected and how it will be used. After a quick one-time set-up, patients can verify instantly with just a selfie across CLEAR’s network of partners.
To verify their identity through CLEAR, patients will be prompted to either create a new CLEAR account using a government-issued ID or, if they already have a CLEAR account, confirm their identity with a quick selfie. Once verified, patients will create a new MyChart password that meets TidalHealth’s security requirements and then return to MyChart to log in.
To learn more, visit tidalhealth.org/clear.
