Jim Burak, information technology support associate, recently was named Salisbury University’s 2018 Employee of the Year.
Announced during SU’s annual Employee Appreciation Day, the award included a $1,000 cash prize.
Burak, one of SU’s 12 SU Employees of the Month for the 2017 fiscal year, was nominated for his “superb customer service and reliable competence.”
“Jim exemplifies customer service. He is very responsive and solutions-oriented, and always follows up to make sure his clients are satisfied,” said Marvin Pyles, SU vice president of administration and finance. “He not only ensures they get what they need, but he seeks to exceed expectations. And he does all of this with constant good cheer and friendly service.”
“I believe Jim is an example to everyone on the Technology Support Services team,” added Kevin Malone, SU Help Desk manager. “I rely on Jim to handle the most difficult and challenging technical support issues and he always finds a solution to the problem in a kind, friendly manner.”
In nominating Burak, his colleagues also offered praise: “Jim never leaves your office without a solution to whatever problem is at hand,” said one. Others added: “Jim’s pride in working for SU is obvious in the great care he puts in his tasks all over campus” and “I particularly appreciate that he has taken the time to explain exactly what he is doing to troubleshoot an issue and how he will go about fixing it.”
For more information call 410-543-6030 or visit the SU website at www.salisbury.edu.
