Home Instead Acquires Berlin, MD Office – A Renewed Commitment to Community, Compassion, and Care
Berlin, MD – Home Instead, a leading provider of in-home care services for older adults, is proud to announce the acquisition of its local Berlin, MD office. With this exciting change in ownership, Home Instead is reaffirming its deep commitment to enhancing the lives of seniors and their families throughout Wicomico, Worcester and Somerset Counties.
A New Chapter with Community at the Heart
Home Instead’s mission has always centered around building meaningful connections, both with clients and the broader community. Under the new leadership, the Berlin office is dedicated to becoming an active and supportive community partner.
“We are thrilled to become a more involved and visible part of the Berlin community,” said Pamela Urnowey, Vice President. “Our passion is supporting adults of any age, with a focus on aging adults and those who care for them—not just through our services, but through education, advocacy, and giving back.”
Leadership with Heart and Experience
Heading up the Berlin office is a team of seasoned, compassionate professionals:
- Pamela Urnowey, Vice President
With over 31 years of experience in long-term care, assisted living, and hospice, Pamela’s journey in caregiving began at just nine years old. For the past 15 years, she has been a vital part of the Home Instead family, where she continues to lead with professionalism, empathy, and unwavering dedication to older adults and their families. - Heather Martin, Manager – Berlin Office
Born and raised on the Eastern Shore, Heather brings a strong sense of community and family to her role. Inspired by caring for her grandfather “Poppy,” she is committed to supporting families through the often-challenging journey of aging. Heather combines her deep compassion with extensive administrative experience to create a seamless care experience for both clients and care professionals.
Programs That Make a Difference
In addition to high-quality in-home care, the Berlin office is proud to offer the following community-focused programs:
- Free Continuing Education for Professionals
Through a national partnership with the American Society on Aging, Home Instead offers complimentary Continuing Education Units (CEUs) to industry professionals—empowering caregivers and medical staff with tools and knowledge to better serve aging adults. - Grants for Dementia Caregivers
In collaboration with the nonprofit Hilarity for Charity, Home Instead provides grants to support families caring for loved ones living with dementia. - Be a Santa to a Senior
This annual giving campaign brings holiday cheer to underserved and isolated older adults by delivering personalized gifts and spreading joy throughout local communities.
Looking Forward
With a strong foundation and an even stronger commitment to service, the Home Instead Berlin team is ready to lead with heart, serve with purpose, and make a meaningful impact across Worcester County and surrounding areas.
For more information about services, community programs, or partnership opportunities, please contact:
Heather Martin
Manager, Home Instead – Berlin Office
10031 Old Ocean City Blvd, # 101, Berlin MD 21811
410-641-0901
heather.martin@homeinstead.com
