IMPACT Technology Group Elevates Customer Service Standards with Team Certification

President and CEO of IMPACT Technology Group

IMPACT Technology Group, a Technology Services Provider that specializes in helping Delmarva business leaders get the worry-free technology they need to help them grow and make an impact, has earned the World-Class Customer eXperience Trained (WCCXT) certification.

This training was led by The DiJulius Group, whose consulting clients include Starbucks, Lexus, Ritz-Carlton, KeyBank, Nordstrom, Charlotte-Mecklenburg Police Department and many more. To become certified, companies must go through three months of training and show that they’ve deployed the strategies in their business.

Only a small percentage of those who go through the training actually earn their certification because of the transformation it requires. The WCCXT was specifically designed for IT companies and managed services firms to train their staff on advanced customer experience concepts. so that they can provide better service to their clients and customers and make the often-confusing world of technology easy to understand.

“So many small businesses on Delmarva are underserved and unprotected from very real cyberthreats. Much of this is due to the IT industry’s failure to explain very complex, technical terms in a language that anyone can understand. IMPACT is committed to providing the best service to our local community and that meant training EVERYONE on how to present these issues in relevant ways to our clients so that they have the information they need to make the best decision instead of overwhelming them.”, says Justin Kelley, Founder and CEO of IMPACT Technology Group.

“We also realize that this industry is known for its terrible client communications which means when a business does have a problem, they could feel like they are left in the dark. Going through and becoming certified helped us to identify these gaps and we’re confident that we’ll be able to provide better service and a better experience than ever before.”

To date, only 20 of IT companies have earned the right to be WCCXT certified, and it will soon be seen as the gold standard in the industry for those that value excellent service and experience.

About the Author

IMPACT Technology Group, Inc. is a leading Technology Services Provider for business and organizations across Maryland, Delaware, and Virginia. As a graduate of Salisbury University and having served in the US Marine Corps and Coast Guard, our founder and CEO, Justin Kelley, brings his dedication to serve and commitment to business technology to help business leaders with IT, Cybersecurity, Cloud and VoIP Unified Communications to improve their businesses.

IMPACT is committed to serving the Delmarva community with operational excellence, unmatched customer service, and professional results to help businesses grow. To learn more about IMPACT, please visit