Laurel, DE — July 16, 2025 — The Insurance Market is proud to announce that Jessica Parrott, CIC, CISR, CWCA, ACRA, has been recognized as the 2025 Outstanding Customer Service Representative (CSR) of the Year for Delaware by the Risk & Insurance Education Alliance.
This distinguished honor is awarded annually to one outstanding insurance professional in each state who exemplifies excellence in customer service, dedication to their agency, and a commitment to the insurance industry.
Jessica has been an integral part of The Insurance Market for over 14 years, consistently demonstrating professionalism, technical expertise, and an unwavering commitment to client care.
“Jessica’s work ethic, attention to detail, and ability to build strong relationships with clients and coworkers alike make her truly deserving of this award,” said Jim Hartstein, Principal at The Insurance Market. “Her 14 years of service have had a lasting impact on our team and the clients we serve.”
As Delaware’s state winner, Jessica will now move on to compete for the national title of 2025 Outstanding CSR of the Year.
About The Insurance Market
Founded in 1895, The Insurance Market is an independent, full-service agency with offices in Salisbury, Maryland, Laurel and Milford, Delaware. With over a century of experience, the agency provides innovative and customized insurance and risk management solutions across Delaware, Maryland, and beyond. The agency serves clients in personal, commercial, and employee benefits lines and offers tailored HR advisory services through its IMHR division. Learn more at insurancechoices.com.
About the Risk & Insurance Education Alliance
The Risk & Insurance Education Alliance (formerly The National Alliance) is the nation’s leading provider of professional development and continuing education for insurance and risk management professionals. Its annual Outstanding CSR of the Year program honors individuals who go above and beyond to serve their clients and agencies with excellence. Learn more at riskeducation.org.
