Salisbury, MD – Visiting Angels of The Eastern Shore announced today that it received the distinguished 2025 Best of Home Care® –Leader in Experience Award from Activated Insights, formerly Home Care Pulse, the leading firm in experience management for post-acute care. The Leader in Experience Award is the highest recognition awarded by Activated Insights and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, Visiting Angels is now recognized among the top 10% of home care providers participating in the nationwide Activated Insights Experience Management program.
This accomplishment demonstrates Visiting Angel’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Visiting Angel’s clients and caregivers were interviewed each month by Activated Insights. Over a 12-month period, Visiting Angels received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from Activated Insights, the Visiting Angels management team set goals to reach the highest level of Experience possible.
“Visiting Angels is honored to win these awards and grateful for the recognition. 2024 was a year of restructure and new leadership for us. This is a testament to the time and patience we have put into ensuring our clients and caregivers are happy. We pride ourselves on client satisfaction and we strive to do so again this year! We would not be able to do so without our hard-working caregivers in the field and the countless hours that our staff put into hiring, training, scheduling and onboarding new clients.,” says Journey Smith- Director of Business Development for Visiting Angels of The Eastern Shore.
The Best of Home Care® – Leader in Experience Award highlights the top-performing home care businesses in the nation. Activated Insights believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“At Activated Insights, our mission is to help post-acute care businesses create an experience that goes beyond client and caregiver expectations; ultimately improving outcomes for all stakeholders in the care continuum,” says Bud Meadows, Chief Executive Officer of Activated Insights. “When we see agencies like Visiting Angels that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. Visiting Angels has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”
To find out more about Visiting Angels of The Eastern Shore’s commitment to experience, please visit www.visitingangels.com/easternshore or call 443-210-2007.
About Visiting Angels
For more than 25 years, Visiting Angels has provided exceptional home care to families across the country. Every day, our nationwide network of offices provides vital care and support to hundreds of thousands of older adults.
In 2013, Cindy Christensen opened her franchise Visiting Angels of The Eastern Shore in Easton, MD. Over the past 12 years she has expanded her business to cover all 8 counties of Maryland’s Eastern Shore. With the main office relocating to Salisbury and opening an office in Berlin, Cindy and her staff have connected with each community they are in. With a goal of keeping Seniors at home and independent as long as possible, Visiting Angels of The Eastern Shore are currently caring for over 130 clients and employee over 140 caregivers.
About Activated Insights
Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients. By offering comprehensive capabilities in recruitment, training, retention, and experience management, we enable organizations to enhance care quality and boost employee engagement. Our data-driven approach, including industry benchmarking and recognition programs, helps providers improve satisfaction, reduce turnover, and achieve operational excellence. Activated Insights is dedicated to elevating the care experience across the continuum of home-based care, senior living, to post-acute care. For more information, visit: https://activatedinsights.com/.
