MARYLAND & DELAWARE — Diamond Boston has been named TidalHealth Lab Outreach’s inaugural Monarch Award recipient. This award recognizes TidalHealth phlebotomists for their dedication, compassion, commitment to providing exceptional care to our patients, and service excellence through their actions.
Boston is a Lab Outreach Float tech who works at all TidalHealth FamilyLab and outreach lab locations across Delmarva. She joined TidalHealth as a newly graduated phlebotomist in April of this year.
Boston has learned a lot in a very short time and has received many compliments from patients and the Lab Outreach team. Patients have described her as being fantastic, very nice, gentle and professional. They have commented positively on the warm greeting she provided them and stated that she was personable during their lab visits. One comment stated, “Not that I like getting blood drawn, but great service makes it easier, and Diamond was professional, friendly, and efficient.”
Boston is always patient-focused, consistently provides compassionate care, and is very motivated. She has received positive feedback from her coworkers and supervisors, including how much they enjoy working with her, how she jumps in to prevent patients from waiting, practices excellent customer service skills with her patients, is flexible, and keeps busy supporting daily audits.
TidalHealth appreciates Boston and all of our phlebotomists who provide exceptional care to our patients throughout our health system.
